We strongly suggest you use the contact us form for Technical Support BEFORE requesting a return,
many problems can be resolved without the expense of returning the goods.
Please make sure the form is completed fully and it has been submitted by clicking the 'Send Now' Button,
an RMA number will be issued within three working days.
Note that ALL return shipping costs are at the expense of the customer.
Do not return an item without an RMA number, It will severely delay processing.